We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (17)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
14 Nov 2018 00:13
Everything is good, goods came quickly, well packed, like spatula for operation, comfortable. Only the plastic is very flexible, novice will be difficult, maybe if it hurt a little bit, the shape is lost, need to form again. And thank you! Color rich
12 Nov 2018 00:59
Хорошая глина. Запекали при 130 минут 15, все ок.
11 Nov 2018 04:34
все как на картинке. по качеству не проверяла
8 Nov 2018 09:10
Everything looks as it should but the case arrived broken. There were no broken pieces in the packaging so I assume it was shipped this way.
4 Nov 2018 04:27
smaller than expected but compact with everything included
3 Nov 2018 06:53
Perfect! Box super cute with all that there has on the photo, the breads are small but on the knows by the picture, This is super! J'adore!!
29 Oct 2018 11:38
26 Oct 2018 07:17
Thank you, Fast shipping, it meets the requirements of.
20 Oct 2018 06:41
A set of good. Only the store for a long time. Two weeks have passed since the order until the beginning of the track.
7 Oct 2018 01:10
The product matches the description, looks good
5 Oct 2018 03:15
5 Oct 2018 01:20
Looking quite good quality, there is only black color, two put orange
4 Oct 2018 11:38
Came quickly, everything is great! Everything is like on the picture! Big thank you for the store! I bought this for my sister, she is so happy! Thank you! Probably will order again.
2 Oct 2018 17:19
Arrived, in excellent condition. Average delivery time, ordered on the 29th August & delivered on the 29th September to Australia. Value for money, made from high quality materials that are well designed & constructed. I haven't tried as yet, but will provide more information after testing. I highly recommend this product from this store. K.
1 Oct 2018 10:57
Not really tried, but looks good. Many colors. Try to take the basis for other clay, and used for decoration.
28 Sep 2018 13:42
Nice little package, definitely worth the price. Clay is small, but perfect if you want to experiment with a lot of color and don't want to spend a lot of money on them. :) The accessories and the box is an added bonus. Have not tried to bake them yet, hope that works out just as fine.
27 Sep 2018 03:53
The top of the top I have not yet tried but it's worth and fast shipping is well.
26 Sep 2018 11:58
Thank you to like me and my mother is also
26 Sep 2018 05:19
Shipping 3 weeks to Novgorod region. bought for 857 rubles. I AM happy with the set. everything you need for sculpting-all have
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